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About Us
Over 38 Years of Premium Service
Since 1970, Rolf M. Simons, owner of Rolf's Import Auto Service, has consistently put into practice quality, honest service and repair for his customers. Rolf goes out of his way to ensure that his customers receive the best in automotive service. With the addition of his son Mark Simons in 2001, these practices continue, as well as new customer service techniques and promotions.
"We specialize in German vehicles as well as other European makes," said Rolf. "Not only do we offer personalized service, we do so at a fair price."
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When it comes to performing quality service on top-of-the-line automobiles, Rolf knows exactly what he is talking about. Prior to coming to this country in 1963, he successfully completed a four-year apprenticeship with Mercedes Benz. Once here in the States, Rolf worked hard at refining his skills for seven years before opening his first location in Steilacoom in 1970. For over the next 5 years, Rolf built his business until he was able to have the current location built in 1975.
And quality care is where Rolf clearly places his emphasis.
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"My emphasis has been and remains on quality," Rolf said. And if the 38-plus year old, neat and tidy shop in which the work being completed on several BMWs and Mercedes is any sign of Rolf's commitment to quality, then those customers are being well treated.
Rolf's customers show their appreciation for the work done on their vehicles in other ways. One of the ways their appreciation comes through is from the gifts customers give him and the technicians.
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"You should see the gift baskets and cookies we get around here at Christmas," Rolf said with a smile.
Another way his customers show their appreciation is through repeat business. Rolf related how one customer who owns a Mercedes that is still under warranty brings it to Rolf's Import instead of taking it to the dealer.
"That says a great deal about the kind of quality customer and automotive service we offer here," he said.
Although ownership of the business passed from Rolf to his son Mark in 2008, the same long-standing traditions and principles that have been the cornerstones of Rolf's Import Auto Service will continue.
“I am incredibly happy to be taking over the family business," said Mark. "My father has built a terrific company over the years because he cared about our most important assets – our customers and employees.”
Rolf’s Import Auto Service is a member of and adheres to the strict guidelines and Code of Ethics of the Automotive Service Association (ASA) as well as several other related organizations and are dedicated to our customers and their automobiles.
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Rolf's Import Auto Service Team
We feel that the most important asset of our business is our employees and their ability to satisfy our customers' automotive service and repair needs.
The success that Rolf’s Import Auto Service has accomplished over the last 35 years has been due to the quality of our staff. The knowledge and expertise of our staff is unmatched, as you can read from testimonials from our valued customers.
The dedication of our professional technicians to resolving complex mechanical and electronic problems, as well as performing top-notch preventive maintenance services and inspections, is fundamental to Rolf’s success.
In addition, our knowledgeable and friendly service advisors are always ready and quick to help our customers. It is a team effort, and we appreciate the contribution made by each member of our staff.
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Read on and meet the good people and professional technicians that will be servicing your vehicle and your automotive needs.
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Employment Opportunities
We are always looking for "Super Stars" to join our team.
Employing the best people available has made our shop recognized as one of the top facilities in the automotive service and repair field.
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Our employee benefits include: |
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• paid vacations and holidays |
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• paid tool insurance |
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• paid uniforms |
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• paid health insurance |
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• ongoing paid training and advancement opportunities |
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• opportunities to participate in our retirement fund and other group plans |
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These benefits are being reviewed and improved upon all the time.
Our Lakewood location has 8 working bays and 4 1/2 hoists - each Technician has over 2 bays for their work area.
Our Fife location has 12 working bays and 10 hoists - each Technician has over 2 bays for their work area.
We also have the best equipment and resources available to assist our Technicians and Advisors to do their job at the highest level possible.
If you are interested and feel you qualify to join our team, please e-mail Mark Simons at mark@rolfsimport.com.
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